You can cancel your reservation by calling the ZipTour office line at 844-ZIP-TOUR. The policy is as follows:
• Cancellations made 3 days prior to reservation date can receive a full refund.
• Within 3 days of the reservation, the tour may only be rescheduled. One complimentary reschedule is given, then each subsequent rescheduling is $10 per person. However, on the day of the tour a $10 per person rescheduling fee applies.
• No-shows with no notification by the tour start-time forfeits all payment and cannot be rescheduled.
• Groups of 20+ are allowed to cancel up to 7 days in advance of the tour date for a full refund. However, a 10% processing fee will be applied.
• Groups of 20+ cancelling within 6 days of the reservation will not receive a refund and has forfeited all payment.
Please note: Your reservation is not considered canceled until you have verification from a Sundance ZipTour Office associate.
Occasionally we may need to close the ZipTour for reasons beyond our control. If you have already started the tour we will do our best to find alternative dates or times for you and your party to visit us again. A “rain check” will be issued to be used before the end of the current season. Rain checks do not have cash value and are only valid for the adventure for which it is issued.