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What to Expect This Season

Sundance values the health and safety of our guests, as well as that of our employees and community. While we realize participating in ski/snowboard activities in an outdoor environment is inherent to physical distancing, we believe that as a resort, we should do everything we can to operate safely and reduce the risk of spreading Covid-19.

Our guests’ behavior will be the key to to keeping our mountain open during this pandemic. By being prepared, self-sufficient, and adhering to our resort’s procedures, as well as local and state Covid-19 health guidelines, guests and employees can work together to collectively reduce the risk of all of us losing our season to Covid-19.

Sundance requires that guests wear face coverings while visiting the property. Please join us in slowing the spread by correctly wearing face coverings (over mouth and nose) in all buildings, public areas, walkways, in lines, while loading lifts, and in areas where physical distancing is not possible. Guests are permitted to remove their face coverings when seated in dining areas or in outdoor areas where physical distancing is possible. We reserve the right to refuse service to those who do not wear a face covering.

Come prepared to enjoy the winter activities Sundance has to offer!

Please review our health screening before coming to Sundance.

Must-Haves for Your Visit

Face Coverings Required

Sundance requires that guests wear face coverings while visiting the property. Please join us in slowing the spread by correctly wearing face coverings (over mouth and nose) in all buildings, public areas, walkways, in lines, while loading lifts, and in areas where physical distancing is not possible. Guests are permitted to remove their face coverings when seated in dining areas or in outdoor areas where physical distancing is possible. We reserve the right to refuse service to those who do not wear a face covering.

Social Distance

We realize there are times where social distancing may be difficult (loading & unloading for instance), but whenever possible, please maintain a 6 foot distance from other guests not in your party.

Review Health Screening

Please review our health screening document. You must answer “No” to all these questions before coming to Sundance.

For more info, visit the National Ski Area Association’s Ski Well, Be Well Guidelines

More Things You’ll Wanna Know


Parking

All Sundance guests are highly encouraged this winter to adjust their skiing/snowboarding habits.  We anticipate reaching our daily capacities on weekends and holidays.  Taking advantage of modified school and work schedules to ski/snowboard on non-peak days will ensure you have the best possible experience.

On capacity days, Skiing and snowboarding guests will need to be prepared to show parking staff either a valid 2020/2021 Season Pass or a day pass confirmation to park at Sundance.  

On non-capacity days, guests will be allowed to access Sundance without a day pass confirmation.  Guests are highly encouraged to check the Daily Capacity Forecast before coming to the resort.

Due to decreased capacity in our buildings, please plan to be self-sufficient. We encourage ALL guests to locker out of their vehicle this winter.  This will need to be accomplished while not taking more than one parking spot.

Since reservations will be required for most activities, please plan ahead and arrive at the resort at least 30 minutes prior to your reservation.  

Sundance will continue to operate guest shuttles from the upper parking lot to the base area.  We will operate at a reduced capacity and face coverings will be required while riding the shuttle.  Shuttles will be disinfected regularly.

UTA bus service to Sundance will run this winter under the UTA COVID-19 protocol.  They have added additional up and down route times.  Please see here for schedule and routes.

Tailgating Encouraged

Due to decreased capacity in our dining outlets, Sundance is encouraging guests to locker out of their cars for the 2020/2021 ski season.  Where tailgating would normally be discouraged, we are encouraging guests to plan to enjoy meals from the back of their vehicle.

Here are the rules for Tailgating:

  • Guests must not take up more then 1 parking space per vehicle.
  • Grills will be allowed as long as they fit within the 1 parking space and don’t impede traffic.(Grills must be gas, no charcoal or wood pellet grills permitted).
  • Tailgate groups must be limited to family groups (or same household) and social distancing must be maintained.
  • No Outside Alcohol is ever allowed at Sundance.  This will continue to be enforced.
  • No multi group parties will be tolerated in Sundance parking lots.
  • Be aware that parking lots can be slippery and appropriate footwear should be worn.
  • Pack it in pack it out. Please be respectful and help us keep our parking lots clean.  Dispose of trash appropriately.
  • Tailgating hours will be limited to mountain operational hours.
Ticketing

All Sundance guests are highly encouraged to adjust their skiing/snowboarding habits this winter.  We anticipate reaching our daily capacities on weekends and holidays.  Taking advantage of modified school and work schedules to ski/snowboard on non-peak days will ensure you have the best possible experience.

Sundance season pass holders will not be required to make reservations for skiing this winter.  Season pass holders will continue to have access on a first-come, first-served basis based on parking capacity.  However, if parking capacity is met, season pass holders could be turned away.  As always, we highly encourage season pass holders to arrive early, utilize the UTA bus, and avoid peak business days when possible.  

Sundance Mountain Resort Lodging guests who booked the Stay and Ski Free package will not be restricted and will have access to the mountain on any day.

Sundance will be limiting the number of day passes sold each day in order to manage volume.  It is encouraged that day passes are purchased in advance to ensure access to the mountain.  Day pass guests are highly encouraged to avoid peak days such as holidays and Saturdays in January and February.

On days where capacity is not met, day passes will be available for purchase at the Sundance Ticket Office.  On days where capacity is met, ticket windows will be closed to in-person pass purchases.

Day passes will be sold exclusively through www.sundanceresort.com and Liftopia.com.  Capacity will be controlled through these platforms.  

Guests are highly encouraged to check the Daily Capacity Forecast before coming to the resort.

Sundance Mountain Outfitters

SMO will operate on a reservation-only system for equipment rentals this winter.  Reservation time slots will be 30-minute increments and will have a limited capacity. Guests will have the option of making a reservation at SMO at the base, or SMO 2.0 in the upper parking lot. Since rental reservations are required, guests are strongly encouraged to plan their timing for rental arrangements and activities.

Guests will be required to use hand sanitizer prior to entering the shop.  All guests and staff will be required to wear a face covering while in SMO.  

Guests will be required to check in for rentals.  Upon entering, the guest or family group will be greeted by an employee.  The reservation will be verified, and the guest or group will be required to answer a standard COVID-19 health screening questionnaire. They will then be directed to the check in kiosk and assisted by next available rental specialist

Guests who need assistance with retail purchases only, will be directed to the retail area provided the shop has capacity at that time.

Guest capacity in SMO will be limited.  Guests may experience longer wait times based on capacity and demand. Guests who are not willing to abide by the regulations will be asked to leave. 

All rental equipment will be sanitized after each use. 

Snowsports School

Sundance will offer private and group lessons this season by reservation only.  Reservations must be made on-line at www.sundanceresort.com 24 hours in advance.  Reservations will be available starting early November 2020.

All guests and staff will be required to wear a face covering while in the Snowsports facilities.  Face coverings will also be required while in the lift line, when loading, riding, and off-loading the lift, and when physical distancing is not possible.

Guests will be required to answer a standard COVID-19 health screening questionnaire.

Private lessons will be available for all ages and abilities.  Children ages 3-5 will be required to take a private lesson.

Group lessons will be available for ages 6+.  Student to instructor ratios will be adjusted this season to the following:

  • Ages 6-7 = 2:1
  • Ages 8+ = 4:1
  • Common family members = up to 6:1 

Snowsports will plan to have no more than three people on a chairlift at one time.  Private lessons and reduced group lesson sizes allow for instructors to give physical assistance to smaller children when loading, riding, and unloading the lift.  

Lifts

Lift lines will be spaced in a way to maintain physical distancing.

Face coverings will be required for all guests in the lift line, and while loading and unloading the lifts.

Sanitizer stations will be available at all lift loading stations.  Guests are strongly encouraged to sanitize before loading the lift.

Lift Operators will be loading families and groups that are comfortable riding together.   We will not require guests to ride lifts with parties they are not comfortable riding with.  Due to these efforts, guests should expect longer lift lines than normal.

Guests should familiarize themselves with the lift loading and unloading process.  We recommend guests unfamiliar with ski lifts observe the loading/unloading processes and ask operators for instructions where needed.

Handle Tow

Due to COVID-19 and the specific need to decrease overcrowding at the Handle Tow area, we will be modifying Handle Tow operations this winter.  Handle Tow operations will be split between Sundance Snowsports lessons and public hours.

Handle Tow PUBLIC HOURS:  Friday and Saturday evenings 4:30 – 8:00 pm.

We recommend guest purchase Handle Tow tickets in advance from www.sundanceresort.com or www.liftopia.com.  

Guests should familiarize themselves with the Handle Tow loading and unloading process. Instructions for skiers and snowboarders can be found on the following links: 

Mountain Safety

Please thoroughly review the Mountain Safety page at www.sundanceresort.com.  Ski Patrol and first aid services will remain as posted, however, please be aware of the following considerations due to COVID-19.

Due to person-to-person safety concerns, all guests and staff need to be as prepared and self-sufficient as possible when skiing/snowboarding at Sundance this winter.  

Guests need to come prepared for all weather conditions.  This includes having items like waterproof clothing, handwarmers, etc. and being able to locker out of vehicles.

Guests need to stay within their ability when riding on the hill.  Guests need to be able to evaluate terrain and their abilities in order to reduce the need for courtesy transports from Ski Patrol.

Injuries and guest needs will be evaluated by a triage system designed to minimize the amount of guest traffic through Ski Patrol Aid Room.  Efforts will be made to transport injured guests straight to their personal vehicle when possible and appropriate.

Masks will be required before treatment is provided.  If the guest is unable to apply the mask him/herself, it will be applied by the Ski Patroller first on scene.

Nordic Center

Reservations for all Nordic Center activities are strongly recommended and those guests with reservations will have priority.  Reservations are available for daily activities and programs.

Guests will be required to use hand sanitizer prior to entering the Nordic Center yurt.  All guests and staff will be required to wear a face covering while in the yurt and at the base area, and maintain appropriate physical distancing while in the yurt and on the trails.  

Capacity in the yurt will be limited.  Guests may experience longer wait times based on capacity and demand.  Guests may choose to wait in their vehicles.  Guests who are not willing to abide by the regulations will be asked to leave. 

Nordic Center guests will be asked to locker out of their vehicles.  No personal belongings or equipment will be allowed to be stored in the yurt.  Lodging guests and walk-ins will be asked to store items in sanitized bins provided in the Nordic Shop. 

Season pass holders with their own equipment must check in on their first visit to confirm validation of their current season pass waiver. On future visits, they may then proceed directly to the trail system without having to enter the yurt.  Day pass reservations without rentals will be processed outside of the yurt.

Group lesson sizes will be limited to a maximum of 6 participants per class/single instructor. An exception of up to 8 participants can be made for families or groups who are quarantining together.  

All rental equipment is sanitized by staff after each use.  Guests are asked to not bring any personal equipment into the yurt. 

Zip Tour

Reservations are required to ride the Zip Tour.

Face coverings and gloves will be required at all times for all guests riding the Zip Tour.

Guests are asked to maintain 6 foot distancing from unrelated parties and employees where possible.

Lift Operators will be loading Zip Tour groups and families that are comfortable riding together.   Zip Tour guests will not be required to ride lifts with parties they are not comfortable riding with.  

All helmets, harnesses, and equipment are sanitized after each use. 

On-Mountain Food & Beverage

Sundance will have on-mountain food and beverage offerings this winter.  However, dining capacity will be significantly limited.  Diners could experience long waits to be seated.  

Creekside food service will be open 7 days a week until December 21.  The restaurant will then transition to service out of the Rehearsal Hall 7 days a week for the remainder of the winter season. 

All guests and staff will be required to wear a face covering while in Creekside/Rehearsal Hall areas, and maintain appropriate physical distancing when inside.  All menu items will be packaged to go.  There will be a wide variety of grab-and-go items available.

Bearclaw will be open 7 days a week. Limited seating will be available. A doormen will be posted at the entrance to Bearclaw and will seat all guests. Seating will be on a first come first serve basis. There will be a 45 minute time limit on table occupancy. This time limit will be monitored by the doormen. Bearclaw will offer a variety of grab-and-go items. A grab and go window will be available on the south side of Bearclaw. Outdoor seating will be available. We ask that guests socially distance and not congregate while enjoying the outside seating. Guests are required to wear a face covering until seated or in outdoor seating area when physical distancing isn’t possible. Physical distancing will be enforced.

The Food Truck will be open Friday, Saturday, Sundays and Holidays.  All menu items are packaged to-go.  Face coverings and appropriate physical distancing are required when in line at the Food Truck.

All tables and common touch areas (such as door handles, POS machines, pens, etc.) will be regularly sanitized.

Restaurants

The dining outlets will remain open throughout the winter season with limited capacity. Reservations are strongly encouraged for The Foundry Grill and Tree Room.

Face Coverings are required when entering the restaurants and while ordering. Guests may remove their face coverings to enjoy food & beverage.

The Foundry Grill

Open daily 11:30 am – 4:00 pm for Lunch, 5:00pm – 9:00pm for dinner. 

Breakfast will be served through the Deli only until further notice.

To make a reservation please call 866.932.2295.

The Tree Room

Open Tuesday – Saturday 5:00pm – 9:00pm for dinner.   

Make a reservation online by visiting the Tree Room web page or by calling 866.627.8313.

The Sundance Deli

Open daily 8:00 am – 8:00 pm.

The Owl Bar

The Owl Bar is open daily from 5:00 pm – 10:00pm. Capacity is limited, first come first serve.

Lodging

Lodging reservations are available through our lodging portal or by calling our reservations department at 800.892.1600.  

Masks are required when checking in.

To ensure each guest feels safe and secure during their stay, Sundance has implemented the following processes:

  • Guests will follow Bellmen to their lodging units in their own vehicles rather than riding in the resort shuttle. Bellmen will not enter units to place luggage, but rather set it right inside the door of the unit if guests request help with luggage.
  • Housekeeping staff will wear disposable gloves and facemasks. Housekeepers have been taught the proper procedure to remove that equipment and to use fresh items for each room and /or public area. 
  • All units will be cleaned and disinfected paying special attention to high touch areas such as remote controls, in-room telephones, door handles, valves, light switches, chair frames etc. 
  • For guests staying multiple nights, daily housekeeping services will not be provided to eliminate contact between housekeepers and guests.
Off-Mountain Activities

Art Studio

Classes by reservation only.  Guests and instructors must wear masks.

To make a reservation, please visit the Sundance Art Studio web page.

Spa

Open daily by appointment only.

Open Sun. – Thurs. 11 am – 7 pm, Fri. – Sat. 10 am – 8 pm

Guests are required to wear a face covering in the Spa. Face coverings may be removed for select treatments.

To make a reservation, please call 801.223.4270.

Winter Experience 2020-21

Please review our health screening document. You must answer “No” to all these questions before coming to Sundance.


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