Frequently Asked Questions
What forms of payment are accepted?
All scheduled appointments must be reserved with a major credit or Sundance charge card. For Sundance guests, all services and products may be billed directly to your accommodation. For day guests, we accept cash, check or major credit cards. Gift certificates may be purchased at the General Store.
What is the cancellation policy?
If for any reason you need to cancel your appointment, please contact reception no later than 24-hours prior to your appointment. If you must cancel within the 24-hour period, a full charge will be applied. However, we make every attempt to fill the appointment and avoid any unnecessary charges.
What should I wear?
Please come as comfortable and casual as you wish. You will be provided with a Sundance robe, slippers, and tote bag to use while enjoying our spa. Place all personal belongings in the tote bag and keep this with you. You will be appropriately draped during all treatments.
Do you allow cell phones and pagers in the spa?
Respecting the meditative, private, and personal nature of our environment is vital. Loud conversation, cell phones, pagers, and other electronic devices are not permitted inside the spa. We consider the spa a “whisper” zone.
Are there showers available?
We have limited shower facilities. If you would prefer to use our shower facilities, please let us know when booking your appointment. We would like to include this service on the schedule to ensure availability.
Where can I leave my jewelry and valuables?
Please leave all jewelry and watches in your guest room or mountain home. Unfortunately, we are not able to take responsibility for valuables that are lost or left behind.
Is the Spa “green”?
Sundance has gone to great lengths to make your experience in the spa relaxing and also healthy. Join us in our “green building” designed and created to be beneficial to the natural environment. With all the earthly elements incorporated into this program, we have no doubt you will experience peace and good health.
The Spa at Sundance is located above the main base, nestled in the Mandan Cabins off of Timphaven Road. Shuttles from the base are available. Our Spa receptionists will aid you in customizing your services. When scheduled for an appointment, please arrive a few minutes early to allow for a relaxed check-in. Advanced booking is suggested to ensure that you get the appointment time you desire.
Monday-Saturday 9 a.m. – 9 p.m.
Sunday 9 a.m. – 7 p.m.
(April 15 to May 19, The Spa will be open from 9-5 M-Th and 9-7 on the weekends)